Our users are the best Problems finders as they use the product in reality. Therefore, they can point out some problems easily. However, they are the worst solution finder as they have no expertise in technology yet they always jump into the solution at first. So, be very aware of this in your critical thinking process when reading user suggestions.

You may relate this to the term ‘Problem space & Solution space’. Yes, you’re right. For those who are unaware, while building a product, we have to explicitly identify these spaces. One of the biggest issues while building products is too focusing on the solution space.

A popular example is the NASA pencil:

• During the height of the space race in the 1960s, legend has it, NASA scientists realized that pens could not function in space. They needed to figure out another way for the astronauts to write things down. So they spent years and millions of dollars to develop a pen that could put ink to paper without gravity.
• But their Soviet counterparts, so the story goes, simply handed their cosmonauts pencils.