Task Background
Also in 2022, I was tasked with the below case study. My answer helped me land a job in this incredible company. First, let’s take a look at the task background:
- In the state of California, over 2000 franchise restaurants are operating under the brand of McDonald’s. All restaurants have to strictly adhere to the Food and Quality Standards that are provided by McDonald’s HQ. The McDonald’s quality assurance team consists of 30 persons who are in charge of conducting inspections at each of the restaurants. An inspector of the quality team will visit a restaurant unannounced once a month and will work through a checklist of questions, such as: Is the food stored at the prescribed temperature? Are staff members preparing the food using the correct gloves? Does the cleanliness of the kitchen match the standard? Etc.
- Depending on those answers, a restaurant might PASS or FAIL an inspection. A failed inspection results in penalty payments and in stricter & more frequent inspections for restaurants.
- Suppose you are the Business Analyst of “Foodsight” – a SaaS platform with both a web and a mobile application. The McDonald’s Quality team uses the web application to plan & coordinate inspections, which then get executed via the mobile application at the restaurant. Your product has replaced the old “pen & paper” way of doing inspections, so that the Quality Team can operate in a more efficient and transparent manner.
- As your new project, you are now asked to lead the launch of an analytic dashboard for the Leadership team of Quality Assurance at McDonald’s. The dashboard should make the most relevant insights accessible in just one place.
Here are the tasks:
- Task 1 – Get Started: Please explain to us how you would gather ideas and requirements in order to build this dashboard. What kind of meetings would you have with whom, and what data (if any) would you use and what for? How will you design and execute on this dashboard?
- Task 2 – Execution: Break your dashboard into smaller deliverables and tasks that your developers can pick up. Your development team uses Agile Scrum and works in 2 weeks sprints. How would you prioritize those deliverables? Explain why/how you made your decisions.
- Task 3 – Assessing Product-Market fit: Explain how you will assess whether the dashboard that you have built has business value for McDonald’s.
My approach and answers
Before going deep into any task, I always read the questions carefully and ask for further clarification from the company. With a clear understanding of the case study, I started to analyze and ideate for the best solutions.
I firstly set some assumptions and proceed with ideating the project timeline
After some analysis, I came up with the design for the dashboard
Initiatives, tasks, and priorities are also specified in my answer. My final solution was uploaded here.